1. Who qualifies for the Design Trade Program?
This program is open to independent interior designers and design professionals. Applicants must be affiliated with interior design company.

2. How do I apply for the program?
Designers can apply through our online enrolment form. Once submitted, applications are reviewed, and approval typically takes 2 business days.

3. Is there a membership fee to join the program?
No, joining the Design Trade Program is completely free.

4. What are the key benefits of joining?

• A competitive discount structure for you and your customer.
• A competitive commission payment for every designer regardless of the project size.
• A dedicated store contact for product information, pricing, inventory & order placement
• Access to our large inventory stocking program for quick project turnarounds.
• Access to our Manufacturer’s Product Library for items we may not currently carry.
• Access to our Specialty Manufacturer’s offering custom design and sizing options.
  

5. Can multiple designers from my firm use the same trade account?
Each designer must enroll individually to receive program benefits.

Purchasing & Discounts

6. What discount will my client receive on their furniture purchase?
Trade members who are working with clients will receive 15% off the product.

7. Is the discount the same for all customer’s who shop at Sandy’s Furniture or do Designer’s clients receive an additional discount?The prices on each of our products show a retail price with a sale price in red that is 10% off. Designer’s clients receive an additional 5% off the regular price making their discount 15% off.

8. Are there any exclusions to the trade discount?
The trade discount applies to all items in the store but does not apply to warranties, delivery charges, or taxes.

9. How can I make a purchase?
Designers can purchase in-store or by working directly with their assigned Sandy’s Design Associate.

10. Can I place an order on behalf of my client?
Yes! Orders can be placed under the designer’s name or the client’s name, but pricing details are always disclosed to the designer.

11. Can I use financing or other payment plans with my trade discount?
Trade discounts cannot be combined with financing or payment plans.

12. Do designers receive a commission on purchases?

• Designers receive a 10% commission on the invoice subtotal.
• Commission does not apply to warranties, delivery charges, or taxes.
• This applies to all items in the store.
• Commissions are paid after the order is completed and delivered.
• Payments are made on the 15th of the following month for orders completed in the prior month.

Product & Inventory Questions

13. How do I check stock availability?
Designers should contact their Sandy’s Design Associate for inventory updates. Stock availability is included in the project quote.

14. What happens if an item is out of stock?
The Sandy’s Design Associate will provide an estimated arrival date or discuss alternative options.

15. Do you offer custom furniture options?
Yes! Speak with your assigned Sandy’s Design Associate for customization details and lead times.

16. Can I reserve items for my clients?
Yes, inventory can be reserved once a deposit is received.

 Order Process & Delivery

17. How does the quoting process work?
After selecting items, the designer will receive a detailed quote organized by room, listing whether items are:

• In current inventory
• On an incoming container
• Require special ordering
  

18. What deposit is required to place an order?
A 50% deposit is required before securing or ordering items.

19. Can I schedule multiple deliveries for a project?
Yes, multiple deliveries can be arranged as needed, the first delivery is $200 and each delivery there after is $100.

20. Can I track my order status?
Designers receive email updates twice a month on order status. Sandy’s Design Associates can also provide real-time updates when requested.

21. Can my client receive delivery without me present?
Yes, but designers are encouraged to attend. The assigned Sandy’s Design Associate will also attend the first part of the delivery.

After Delivery & customer Support

22. What happens if an item arrives damaged or defective?
If an issue arises, the Sandy’s Design Associate and a sales manager will work with the designer to find a resolution.

23. What is the return or exchange policy for trade orders?
Returns and exchanges are evaluated on a case-by-case basis. Custom and special-order items are final sale.

24. Do you offer white-glove delivery or assembly services?
Yes, white-glove delivery includes assembly and removal of garbage. This is included in the delivery fee.

25. How can I showcase completed projects with Sandy’s Furniture?
Designers are encouraged to share project photos! With permission, Sandy’s Furniture can feature completed spaces on social media and tag the designer.

26. Can I leave a review or testimonial about my experience?
Yes! We appreciate feedback. Designers will receive a follow-up email with a QR code to leave a Google review after project completion.